FMCSA enhances complaint center to improve safety reporting
The Federal Motor Carrier Safety Administration has upgraded its Complaint Center so people can more easily report suspected violations of federal motor carrier safety and hazardous materials rules. The platform was previously called the National Consumer Complaint Database, and it now has a redesigned website, submission form and search tool. New categories cover property brokers, Entry-Level Driver Training and Training Provider Registry issues, and registration-related fraud. Medical Review Officer and Substance Abuse Professional complaints now fall under a category called Drug and Alcohol Service Agents. Complaints can be filed online or by phone at 888-368-7238 from 8 a.m. to 8 p.m. ET on weekdays. The agency said filing a complaint does not automatically start an investigation or lead to a penalty.
Summary of reporting by FleetOwner. HaulTimes did not report this story.